At Purrafy, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund and exchange policy below.
1. Refunds
If you’re unsatisfied with your purchase, you may request a refund within 30 days of receiving the product. To be eligible for a refund, your item must be unused and in the same condition as when you received it. Refunds will be processed back to your original payment method once the item is received and inspected.
2. Exchanges
If you need to exchange an item due to damage or defect, please contact us at info@purrafy.com within 30 days of receiving your item. We will provide instructions for returning the item, and a replacement will be sent once we’ve received and reviewed the original.
3. Exceptions
Certain items may not be eligible for return or exchange due to hygiene concerns, such as opened food products or used grooming tools.
4. How to Request a Refund or Exchange
Please email info@purrafy.com with your order number and a brief description of your issue. Our team will assist you with the next steps.